Any claims for misprinted/damaged/defective items must be submitted within 10 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Reasons for Returns:
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. We will contact you to update address and the order will be reshipped once we have confirmed an updated address with you.
Returned by Customer – Orders returned by you will be refunded as credit in your Tinosaur Wallet.
Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back as credits into your Tinosaur Account.
If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by Tinosaur – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after you are charged, the said amount will be reversed back in your Tinosaur Wallet.
The customer agrees not to dispute the decision made by Tinosaur and accept Tinosaur’s decision regarding the cancellation.